+ Do you ship internationally?
Yes! We ship worldwide.
+ What is the cost of shipping
We've made a conscious effort to keep shipping costs as low as possible for you all!
For domestic orders, that is, orders within the Continental United States, standard shipping (4-6 business days) ranges between $1.50-$7.00. Final shipping costs can be found upon entering your zipcode at checkout!
For standard shipping (7-10 business days) is $7.00+. Final shipping costs can be found upon entering your zipcode at checkout!
+ Do you have expedited shipping available?
Yes! We understand sometimes giftgiving can be very last minute. We provide a guaranteed 2-day shipping option via USPS Priority Mail. This option can be selected during checkout. Final shipping costs can be found upon entering your zipcode at checkout.
+ How long does processing for my order take?
For all products (unless otherwise noted) standard processing time is 24-48 hours (we work and mail on weekends too)!
+ Do you do custom orders?
We do! E-mail us at firstname.lastname@example.org to start the conversation. We can provide a quote tailored to your taste and your budget.
+ Are all your design originals?
Yes! All designs are designed by us, in-house.
+ Do you pursue collaborations?
Yes! E-mail us at email@example.com and we can discuss different collaboration opportunities!
+ Where are your products stocked?
At the moment, we are strictly e-commerce on our website shopkishmish.com and have an Etsy shop where you can find a partial collection. You can also find some of our cards at Paper Source!
+ Do you accept returns and/or exchanges?
If your item arrives defected or damaged we will gladly replace the items at no cost to you.
RETURNS We do not typically accept returns for our items unless items arrive to you defected, damaged, or arrive late despite selecting an expedited shipping option. In the case your items arrive sub-standard, we will happily issue a refund upon request, or replace the items at no cost to you on the quickest turnaround possible. For issues with your order or to discuss an outlying issue please contact us within 7 days of receiving your products at firstname.lastname@example.org.
EXCHANGES We are happy to accept exchanges post-dated back to us within 7 days of receiving your order. Please note, shipping costs will need to be incurred by the buyer. Please reach out at email@example.com to initiate an exchange.